How Carers Are Using Their Free Bus Passes

We’re delighted to share the impact of the free bus pass service, provided in partnership with Travel West Midlands. Carers across our community have told us how valuable this support has been – not just for practical journeys, but also for wellbeing, connection, and independence.

Here are some of the ways Carers have been using their bus passes:

Supporting the person/people, they care for

Getting to appointments: Many Carers use the pass to take the person they care for to essential GP, hospital, or therapy appointments, ensuring health needs are met without worrying about the cost of travel.
Other caring journeys: Whether it’s picking up prescriptions, visiting day centres, or accompanying their loved one to activities, Carers told us the pass gives them peace of mind that these everyday journeys are covered.

Supporting Their Own Needs as a Carer

Carer support groups & wellbeing sessions: Carers are using the pass to attend drop-ins, peer support groups, or wellbeing classes. Having travel covered helps reduce barriers to taking a well-earned break.
Medical appointments: Carers often put their own health last. Having free travel means they can get to GP or hospital appointments more easily, prioritising their own wellbeing.
Staying Connected and Active
Social activities: The pass has enabled Carers to meet friends, visit community hubs, and enjoy leisure time – vital for reducing isolation and boosting mental health.
Shopping & errands: Carers told us how useful the pass is for running everyday errands such as food shopping, collecting essentials, and managing household tasks.
Work and volunteering: For Carers seeking work, attending training, or volunteering, the pass is a lifeline. It helps them explore new opportunities without financial strain.

We had contacted the 259 Carers that had the benefit of receiving the code and 81 responding and answered the following questions

Did using the pass make your caring role easier? 100% Strongly Agreed or Agreed

Did using the bus pass help reduce your stress? 98% Strongly Agreed or Agreed

Did using the bus pass help you feel more connected to friends, family and community? 98% Strongly Agreed or Agreed.

What Carers Told Us

Carers highlighted that having a bus pass:

Reduces stress around travel costs.
Helps them feel more independent and in control.
Encourages them to prioritise their own wellbeing.
Makes it easier to take part in community life.

Here are some of their words:

“The bus pass has opened doors for me. I can take my mum to her appointments, go to my support group, and even meet a friend for coffee – things that make a huge difference to my mental health.”

“The bus drivers are so helpful, and you often end up having a friendly chat with other passengers. It makes the journey less stressful and more enjoyable.”

“You meet and speak to different people who share their daily life experiences. You hear different cultural ideas and learn what’s going on in the city – things you’d never know about if you weren’t out and about.”

“It’s more than just transport – it makes me feel part of the community again.”

“I gave up work to care for my mother. She has various health issues and the past three years have been particularly hard work with numerous hospital admissions. I am not in great shape; my joints make driving difficult for me at times so getting this bus pass is amazing and has made such a difference to me.”

A special thank you to all the 81 Carers that took the time to send their feedback on the Bus Pass Service. And congratulations to the Carer that has received the £20 Gift Card your thoughts are important to us to create a service that’s right for you.

Why This Matters

Transport costs can be a real barrier for unpaid Carers. By removing this barrier, the free bus pass service ensures Carers and their families can access health care, stay socially connected, and take steps towards work or volunteering. The scheme is helping to create Carer Friendly Communities where Carers are recognised, valued, and supported.