Receiving a Service from Us – Terms and Conditions

Forward Carers, alongside our Delivery Partners, provide services that support Carers of all ages. A list of our partners is available below. By contacting us or using our services direct or through a Delivery Partner, you agree to the collection, use, and storage of your data as outlined in this statement for adults over 18 years.  

If you are a child or young person aged 18 years or under, you can read our Data Protection and Privacy Statement for Children and Young People, click here. 

If you are an organisation that joins our Carer Friendly Community and/or provides an offer to the Carer ID Card scheme, some of the information you provide may be, you can read our Business Data Privacy Statement at the end of the page.

Forward Carers CIC Data Protection and Privacy Statement for Adults aged over 18 years

HOW WE USE AND PROTECT YOUR DATA 

We are committed to safeguarding your personal data and complying with the General Data Protection Regulation (GDPR). We collect and securely store personal and/or sensitive information to provide our services, with safeguards to prevent unauthorised access or disclosure. 

We process your data under the following lawful bases: 

  • Consent – When you provide explicit permission. Looking 
  • Contractual Necessity – To deliver services requested by you. 
  • Legal Obligation – When required by law. 
  • Legitimate Interests – When necessary for our operational activities. 

DISCLOSURE OF INFORMATION 

We do not sell personal data. We may share your data with: 

  • Delivery Partners – If you access our services. 
  • Contracted Services – If required by a statutory body such as a local authority or NHS. 
  • Legal or Regulatory Authorities – If required by law. 
  • Third-Party Processors – When using secure external services (e.g., cloud storage, email providers) that comply with GDPR. 

A full list of commissioners and third-party processors is available upon request. 

YOUR RIGHTS 

Under GDPR, you have the right to: 

  • Access your personal data. 
  • Rectify inaccuracies. 
  • Request erasure (unless legally required to retain data). 
  • Restrict processing in certain circumstances. 
  • Object to processing based on legitimate interests. 
  • Request data portability (receive data in a structured format). 
  • Withdraw consent at any time. 

To exercise these rights, email info@forwardcarers.org.uk. 

DATA RETENTION & SECURITY 

We retain data only as long as necessary for service delivery and legal compliance. When no longer needed, data is securely deleted or anonymised. Security measures include encryption, access controls, and staff training. 

In the event of a data breach, we follow legal requirements for notification and mitigation. 

DATA TRANSFERS OUTSIDE THE UK/EU 

We do not transfer your data outside the UK/EU. If this changes, we will ensure appropriate safeguards are in place. 

WEBSITE & SOCIAL MEDIA USAGE 

When using our websites, we may collect: 

  • Your IP address, browser details, and usage data via cookies. 
  • Queries, feedback, and personal details submitted via forms or emails. 

This data is used to improve services. You can adjust cookie settings in your browser.  

When interacting with us on social media (Facebook, X, Instagram, TikTok, LinkedIn), each platform’s privacy policy applies. You can manage privacy settings within these platforms. 

Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies. 

CONTACT US 

If you have any questions or concerns about this policy, email us at info@forwardcarers.org.uk or use our web enquiry form. 

Forward Carers CIC Privacy Statement for Businesses 

BUSINESS DATA 

If you are an organisation that joins our Carer Friendly Community and/or provides an offer to the Carer ID Card scheme, some of the information you provide may be used to create a directory listing on the Forward Carers website and to promote your organisation via social media. 

The information that is stored about your company by the website, if approved by you, is limited to: 

  • Logo or image
  • Address
  • Website Address
  • Phone number
  • Your offer
  • Name of business

CONTACTING US 

Any questions, comments, or complaints regarding this Data Protection and Privacy Statement can be sent to info@forwardcarers.org.uk